Customer Testimonials

We have been using ISE Fire for many years to service our fire extinguishers. Their staff have always been professional and adhere to all site rules as they complete their work in a very safe manner. Any equipment failures are reported immediately and a suggestion for improvement is always readily available. All documentation is provided in a timely manner, and both the engineers and office staff have been very helpful in working with us to improve the range of extinguishers we have on site. The use of an extinguisher training course has been trained out to all our fire wardens, who now have a depth of knowledge on what type of extinguisher should be used for each type of fire, i.e. electrical, oil. I have since recommend ISE to other depots within our network, and would strongly recommend them in the future.

Thank you for arranging the fire extinguisher training on Friday, it was most helpful and informative and Harvey was a brilliant tutor.

We have used ISE Fire to service our extinguishers for a number of years and have always been very pleased with the professionalism and efficiency with their processes.

Engineer Andy Stearn deserve a special mention as he attends our sites on most occasions and is always very helpful, efficient and represents the company very well.

Thank you for your continued support in making the premises safe.

I have been using ISE Fire for the servicing of our fire extinguishers and emergency lighting here at Towers Health & Racquets Club since we opened four years ago.

My experience of the company is work is always booked in advance, We receive a very high level of service with friendly engineers who are also compliant with all the health and safety legislation.

Deidre and Bev in the office are very quick and efficient in dealing with enquiries and couldn’t be more helpful.

Therefore, I would have no hesitation in recommending ISE Fire and I am sure you will receive the same level of service that I have continually received in my position as Maintenance Manager here at Towers Health & Racquets Club.

ISE fire have provided us with an outstanding service and always had very quick response times to our queries. As we have now moved into our brand new building having their expertise on site to ensure we are compliant was incredibly beneficial. It also helps when the engineers are really lovely too!

ISE New fire alarm system June 2020

We had a new fire alarm system installed at The Silverstone Branch Surgery in June. The 2 men worked for 3 days in a busy GP practice and completed the task exceptionally well. They worked without disturbing the staff and patients, whilst considering the extreme difficulties with the Corona Virus precautions as well.

The work was completed on time and all cleared and tidy when they left.

The staff said the 2 engineers were very pleasant and they didn’t know they were there!

Nigel at head office coordinated the work well and was always easy to contact. I would recommend the company to anyone.

“I would highly recommend using Ise Fire, I was in urgent need on a fire risk assessment certificate and the company were very helpful in helping me obtain the required certificate. A representative visited our premises and serviced the fire alarm and fire extinguishers, followed by a visit from a fire risk Assessor, Sarah Brown, who conducted the necessary checks to issue the certificate. To summarise, the staff were very helpful and it is great piece of mind to know my building & tenants are safe and secure. Five stars for a great service”

Sarah, your risk assessor was great, and it was a real pleasure meeting her and going round the building with her, she is very thorough and explains everything clearly. The report produced is very detailed, exactly what I needed.

Can I please just say what professional polite and helpful engineers you have for both the extinguishers and the lights and alarms. We had both last week for the first time and I was very pleased indeed.

Hopefully our long-standing relationship will continue, excellent customer service all round!

I.S.E. Fire conducted a very detailed and well presented Risk Assessment, it gives us great comfort we have this significant risk to the business fully investigated.

I.S.E have provided fire safety services to Bedford Modern School for several years, and we have always found them to be knowledgeable and helpful. I would have no hesitation recommending them.

Many thanks for the training, all the lads enjoyed doing it, and it was great to catch up.

We all found the training informative and fun. Some of us had never handled an extinguisher before and now we all feel confident in using fire extinguishers should we need to.

I just wanted to extend my thanks to Harvey for our training today. It was informative and fun and we all learnt a lot.

Thank you for the training, Harvey was good as usual, big thank you to him.

Our training took place yesterday! And I have to say everyone is talking about it today. They thoroughly enjoyed the sessions carried out by Harvey and the information was easy to understand. Many thanks and best wishes.

ISE Fire Products & Services Ltd. have been carrying out the annual inspection and servicing of fire fighting equipment at Uppingham School since 2008. I am impressed by the professional and friendly manner in which ISE present themselves.
When ISE started working at the School, in addition to the servicing etc., they compiled a detailed inventory of the School’s fire fighting equipment. With the assistance of ISE [Fire], we have carried out a complete revision and rationalisation of fire fighting equipment across the School’s 70+ buildings.
The engineer carrying out the work, who has remained the same from day one, is very competent and conscientious in his work. Both the engineer and ISE as a company, provide advice and make recommendations but without the “hard sell” techniques experienced with some of the national contractors.
ISE have provided the School with good quality fire safety signage, including customised fire action notices, to our own design, to a very good standard and at very competitive prices.
We have recently started to use ISE to provide fire fighting equipment training to teachers and support staff and this has been very well received being considered both informative and fun! The Trainer in particular has been singled out by teaching staff as being very good.
It is my hope that the excellent relationship built up between ISE and Uppingham over the past 4 years continues to develop and go from strength to strength.

ISE Fire have been looking after the maintenance of our fire alarm system as well as our fire extinguishers for a number of years. I have found the team very professional and efficient. In a Hotel environment, an urgent response is extremely important and ISE Fire have always been very quick to deal with emergency calls. I have no hesitation in recommending ISE Fire.

Christ Church consists of many historic buildings which house over five hundred fire extinguishers of varying kinds. ISE Fire were retained in 2005 to undertake the annual service of the extinguishers and they performed this in a timely and very efficient manner. Christ Church is not a simple office type environment and extinguishers can be found in many diverse places. The engineer worked very hard locating them and providing them with the appropriate service. At the conclusion of the annual service ISE Fire provided Christ Church with a detailed inventory of the extinguishers, along with their locations, which makes our task of regular visual inspections much easier.
ISE Fire were very competitively priced when compared to our previous provider and others that were contacted during the selection process. However, when put alongside the excellent service that ISE Fire provided the competitive price takes on even greater significance.
I hope that this reference will help you in making your decision but if you need any further assistance please do not hesitate to contact me directly.

ISE have been known to us for approximately 12 years. Initially they supplied us with intumescent products and gave a prompt and reliable service. Within our building stock we now have approaching 1000 fire extinguishers and the like. ISE won the annual contract in competitive tender to carry out the: servicing and replacement supplies commencing February 2005.
Their professional approach and reliability to quickly blend with many different members of staff has impressed us.
If you require any further Information, please do not hesitate in contacting the undersigned.

As Health & Safety Manager, it’s important to me that our fire protection measures, including extinguishers and hoses, are routinely inspected and tested. ISE Fire Products & Services have provided a service to me for over 2 years and, for the business for which I work, a considerable time longer. I’ve found them to be extremely conscientious and thorough. And they’re a lovely bunch of chaps too.

ISE Fire are professional in their approach to the service they provide. They always contact us to arrange the site visit and inspection which means, as the customer, our day to day operations are not disrupted.

Harvey was as good as usual, big thank you to him - Training

Company extremely happy with Fire Warden Training. The group gave Harvey a round of applause at the end and said in comparison to the last company that had given them training, it was a lot more in depth.

The two engineers Phil and Mickey who attended our premises to carry out the annual service of our fire extinguishers are excellent ambassadors for the company.

My thanks to Sarah for doing the fire risk assessment and the speedy turnaround of the document. Thank you.

Please pass my thanks to your engineer Paul, for the recent training on the fire alarm system.

We were very pleased with the annual fire extinguisher service and the customer service from your engineer, Phil.

I have been very impressed with the fire extinguisher service, your engineer Phil attended site.

Please would you pass on my thanks to everyone for their help this week. Especially Tommi, Bev and a very patient engineer Martin,who sat on the phone for quite a while helping us out.